SHIPPING

What happens if an item I ordered is not available?
Whilst every effort is made to effect shipment of your order timeously unforeseen circumstances may cause delays. Should this affect your order we will inform you immediately via email or by phone.

How can I pay?
All transactions will be processed in British Pound (£).
We only accept MasterCard and Visa card payments. 

What will affect the cost of my order?
Your total order price will include the price of the purchase plus applicable tax and postage charges.

How long will it take for my order to be delivered?
All orders are shipped from Cape Town, South Africa. Delivery between 5-12 business days (dependent on HM Customs clearance) Royal Mail 24 delivery (Excluding week-ends).

Please note: We can only deliver to street addresses – not a postal box.

What does delivery cost?
We offer FREE Standard UK Delivery (Excluding Weekends) on all orders over £70 within the UK

USA, Canada and the Russian Federation - import taxes and/or customs duties 
When shipping internationally, additional charges may apply. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible for ensuring to comply with laws and regulations of the country of destination.

What happens if no-one is home when you deliver?
Depending on your delivery location, our delivery service will make contact with you and offer you an alternative delivery option.

Can I get same day delivery?
We are currently not able to provide this service but we will be adding this service in the near future.

RETURNS POLICY

What happens if I don’t like the item ordered?
Firstly, we hope that you will be delighted with your order. However, if within 14 calendar days of purchase you change your mind, we will be happy to offer you a full refund via a store credit on your online profile. Please note that you must inform of us of your intention to return the goods within 14 calendar days from the date you took delivery of the goods, and the goods must reach us within 14 calendar days of notifying us of your intention to return the goods. All goods returned for credit must be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note. 

Should you need to return an item, simply login to your account, and view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your return request

These items should be addressed to:
Miglio UK Distribution Centre, 22 Cottage Gardens, Northampton, NN3 9YW

How do I judge the size of an earring if I can't try them on?

We agree it’s always lovely being able to see the style fitted but in the case that you can’t, we try and have model images on our product pages so that you can get the look and feel of the particular style.

If you happen to purchase a style you’re not happy with (we hope this never happens) due to sizing etc. you are more than welcome to return the item within 7 days, unused and in its original packaging.

If you find a model image missing of a particular style and you would like to see, pop us a mail on info@miglio.com and we’ll get them loaded for you asap!

Can I receive my money back?
You will receive an in-store credit for any returned item, provided the jewellery is unworn and not damaged in any way. This is valid for 12 months. A card refund can be given on request.

Return Eligibility for "Gift with purchase"?
Received a gift with a purchase that didn't work out? Be sure to send the gift back with the item(s) you're returning, or the price of the gift will be deducted from the refund.

What must I do if an item breaks or is faulty?

 

What happens should an item need repair but falls outside of the 180 days?
We understand that you fall in love with some items and want them repaired. Please send the item with a detailed description of the repairs needed to Miglio, 22 Cottage Gardens, Northampton, NN3 9YW. Our efficient support team will contact you with a quotation for the repair.

Or email us at info@miglio.com or +44 (0)7564 672026 for further assistance.